4/20/2023 0 Comments Itil sip definitionAs you bring the service under control, you will then be positioned to experience the true power of continuous process improvement and use CSI’s principles to drive the service to a higher level of quality. To start, you may find yourself setting “negative” targets that is, fewer disruptions or shorter downtimes. For example, you would use the CSI Service Approach to improve a failing e-mail service. The Service Approach applies Continual Service Improvement disciplines to measure and improve an end-to-end service. If you are still working on maturing your SLM processes, this may be a service that is generating those pain points that keep you awake at night. If you have already implemented Service Level Management (SLM), this may be part of a Service Improvement Plan (SIP) to restore agreed levels of service to an offering that is not meeting its targeted service levels. One of the most common ways of bringing CSI into the Service Lifecycle is when you need to fix a service that is not achieving its desired results. Service Approach – Alleviating Points of Pain There are essentially three approaches to CSI within ITIL: It presents the classic concepts of Continual Service Improvement, couples them with the guidance laid out in the other ITIL books, and relies upon the reader’s knowledge of the other Lifecycle domains to apply them in the proper perspective in other words, “some assembly required.” However, CSI differs from the other books. it would have aggregated some of the CSI processes together and given them a fancy new ITIL name – perhaps something like “Operation Improvement Management” or “Incident Improvement Management.” However, if it followed the format of the other new OGC books. The Continual Service Improvement volume of ITIL’s version 3 defines a very simple 7-step approach to implementing CSI: What follows is a practical approach for actually integrating CSI concepts into the rest of the IT Service Lifecycle. Much literature abounds on the subject, and the ITIL CSI book does a creditable job of synthesizing its standard principles, processes, methods and techniques. Industry, especially manufacturing, has long recognized the benefits of continual process improvement. Wrapping around the whole Service Lifecycle, like a security blanket, is Continual Service Improvement (CSI). The new ITIL Service Lifecycle focuses on Service Strategy at its core, circumnavigated by the continuum of Service Design, Service Transition and Service Operation.
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